Costa Cruises has achieved record guest satisfaction levels for its cruise vacations. In February, the Net Promoter Score recorded by guests onboard the fleet’s ships was 55 percent, the highest in the company’s recent history.
The NPS is a metric that measures the proportion of people that would recommend the product to a friend or colleague. The number ranges from -100 percent to +100 percent. An NPS above 50 percent is considered excellent.
“Our primary goal in our 70 years … Read the rest